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Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and …
Overview
What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
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What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
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- Setup fee optionalOptional
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Making searching easy in Quadient Inspire Scaler (part 1)
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Quadient Inspire?
Quadient Inspire offers a customer
experience management portfolio that provides human-centric communication
solutions that span the entire customer lifecycle, to help organizations to create
meaningful connections with their customers, wherever, whenever they prefer.
Quadient Inspire Features
- Supported: Communication templates for all physical and digital channels available from a single design interface.
- Supported: Mobile phone and in-app push notifications with rich content including images, text and action links and buttons.
- Supported: Deployments for cloud, hybrid, and on-premise.
Quadient Inspire Screenshots
Quadient Inspire Competitors
Quadient Inspire Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
Frequently Asked Questions
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
OpenText Exstream, Adobe Experience Manager Forms, and Smart Communications SmartCOMM are common alternatives for Quadient Inspire.
Reviewers rate Professional Services highest, with a score of 8.9.
The most common users of Quadient Inspire are from Small Businesses (1-50 employees).
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Reviews and Ratings
(43)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and perform tasks efficiently. Several reviewers mentioned that the user interface is well-designed and easy to understand.
Helpful Customer Support: Many users have praised the customer support provided by Quadient Inspire. They appreciate the responsiveness of the support team and their willingness to help with any issues or questions that arise. Reviewers have reported positive experiences when interacting with the company's support staff.
Flexible Implementation: The flexibility of Quadient Inspire's product implementation has been highly valued by users. It allows for customization according to specific requirements, enabling businesses to tailor the software to their unique needs. Some users mentioned that this flexibility sets it apart from other similar solutions in the market.
Difficult to Start Without Training: Many users have found it challenging to start using the software without guided training, resulting in a steep learning curve and potential frustration for new users.
Complexity of the Software: Users have mentioned that the software is complex, which can be both good and bad. While some appreciate its advanced features, others find it overwhelming and difficult to use without proper training.
HTML Module Not Easy to Use: Several users have expressed difficulty with the HTML module, especially when comparing it to other popular tools like Dreamweaver. They find it less intuitive and user-friendly, requiring additional effort to achieve the desired HTML look and feel.
Users have made several recommendations for Quadient based on their experiences with the software. First, many users recommend taking all available training and purchasing all modules for Quadient. This helps users fully understand the software's capabilities and utilize its features effectively. Second, users suggest using Customer Journey Mapping (CJM) to map communication flow before building attributes and templates in Quadient Designer and Interactive. This approach allows for a better understanding of how customer communication should be structured. Third, users emphasize the importance of having a clear vision and purpose before using Quadient. Understanding what you want to create and achieving buy-in from other departments can lead to successful implementation. Overall, users find Quadient to be a powerful software solution that offers valuable tools for company growth and customer engagement. It is recommended as a long-term platform choice for improving customer communication management.
Attribute Ratings
Reviews
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January 09, 2023
Revolution in power and options for our clients
We use Quadient Inspire to create mail merges of various degrees of complexity and formats for numerous services, advertising and marketing campaigns. This may include transactional processes such as invoices, statements, demands etc. It has enabled us to broaden the scope of what we do, from using client supplied databases to capturing information directly from pre-printed PDFs. The flexibility of this tool enables us to meet most of the demands of our customers in ways that would have been much more problematic in the past.
- I am impressed with the way that documents can be inserted as images or natively to create the greatest flexibility of production from final file sizes and formats to amending content via personalisation with the minimum of difficulty.
- The intuitive drag and drop facility in the workflows makes even complex processes easy to work with despite potentially appearing daunting at first sight.
- Modules are capable of great adaptability and precision from inserting crop marks, imposing multiple copies onto single sheets, capturing data from input documents etc that make otherwise serious problems practical to solve.
- Scripting gives almost limitless power to manipulate data and documents to fulfil the requirements of our customers across a wide breadth of possibilities.
- There is an excellent and responsive community on hand to provide expert advice when we are challenged by either the application itself or what we need to achieve using it.
- Scripting is quite daunting to the uninitiated and more help would be appreciated.
- Transactional mail is quite complex to put together but that is to be expected from its very nature. Although we did receive some additional basic training on this, it still remains a little unclear.
- Some of the error messages received during processing could be more specific so that the user can diagnose more effectively the issue at hand.
August 04, 2022
Quadient - Powerfull CCM Tool
Score 10 out of 10
Vetted Review
Verified User
In our organization, We are currently using Quadient Inspire Designer, Inspire Content Manager, Inspire Interactive and Inspire Scaler in our projects. Now a days in the market Quadient is one of the most reliable CCM applications. By using Quadient Inspire products we can deliver paper-based, e-mail-based and digital-based communication to customers.
- Contact customers via their choice of channel.
- Personalise customer communications.
- Can be ahead in CCM technology.
- So far everything is seems fine with Quadient products.
- They should include easy migration with all other technology.
- They should include features to rename all the layout objects automatically as per the context of the respective project.
December 14, 2021
Inspire can do that
We use Quadient Inspire for print, email, and online communication of marketing, statement, notification, and regulatory compliance documents and information. We send millions of communication annually, from thousands of internal sources. Inspire helps us to unify these communications into one platform and interface, and allows us to efficiently manage these communications.
- Rationalizing data from different input sources.
- Powerful programming allowing for flexible and innovative solutions.
- Rapid development and testing.
- Seamless deployment into production.
- SDL management via ICM.
- Support of legacy print systems could be easier.
- More examples and built solutions on Exchange.
- Developer licenses so individuals can learn outside of a company.
November 10, 2021
Brilliant software that will do exactly what you need it to.
It is used within the DATA department allowing us to create bespoke dynamic communications for customers.
- Creation of PDF
- Manipulation of data
- Sometimes the learning curve can be very steep
- The help files are not always very helpful
July 13, 2021
Brilliant software that will do exactly what you need it to, if you know what you need it to do.
Score 10 out of 10
Vetted Review
Verified User
We use Quadient Inspire as a core to our output creation methodology. Without this software, we would struggle to create most of our tangible content.
- Creates PDFs
- Manipulates data
- Efficient operations
- Cost
- Steep learning curve
- It isn't wide spread enough to be able to get help from just about anyone.
Inspire is used to turn large sets of boring data into amazing looking client communications. XML and SQL data go in at one end, its then restructured and manipulated, and then put back together before being integrated into various layout templates.
In the most simple terms, it allows us to present clients' data to them in a way that is professional-looking, informative and user-friendly.
In the most simple terms, it allows us to present clients' data to them in a way that is professional-looking, informative and user-friendly.
- Restructures and merges data from multiple sources
- Produces great looking reports and correspondence
- automates the process including sending out the door in an audit-able way.
- It has a really steep learning curve.
- There is always more to learning and it may take years to find every feature that's useful to you.
- Its not cheap, but then again, what enterprise software is?
November 26, 2018
Quadient Inspire: One solution to rule them all
Score 10 out of 10
Vetted Review
Verified User
I have been using Quadient Inspire on a daily basis (for many years) for data manipulation and document composition. So far it has been able to handle every scenario, no matter how complex, and yet is quick and easy enough to also use for simple assignments. This versatility makes Inspire Designer a true 'one size fits all' solution.
- The ability to set up complex universal templates to handle frequently repeated tasks is a real time saver.
- Reading in data files and performing many layers of computations and formatting in a single pass helps to minimize touch points, which in turn minimizes human error.
- Is there a useful output format that is not supported? I haven't come across a need yet that cannot be met.
- One shortcoming would have to be in the documentation, which is impressive, yet... since the scripting language used is proprietary, a more concise and comprehensive explanation of all the available commands (including syntax and examples) would be helpful.